FAQ

Purpose

Answer common cross-product questions for SynapseWorks products.

Who it is for

• Jira administrators
• Browser extension users and reviewers
• Product owners and delivery managers
• Security and compliance reviewers

Prerequisites

• Access to this documentation set
• Access to the relevant product environment for checks

Steps

1. Check product scope first: Jira Apps, Browser Tools, or Android Apps.
2. Match your question to setup, workflow, export, security/data, or privacy topics.
3. If unresolved, follow the support process in Support.

FAQ

What product groups does SynapseWorks document?

• Jira Apps: Synapse and Decision Register for Jira.
• Browser Tools: Submit Guard Chrome extension.
• Android Apps: PageHarbor Android document scanner.

Does Synapse replace Atlassian AI or Rovo?

No. Synapse complements Atlassian AI/Rovo by enforcing consistent execution structure through subtasks and validation, instead of only providing suggestions.

Which app is read-only in Jira?

Decision Register is read-only against Jira issue data and change history.

Which app can create Jira artefacts?

Synapse can create subtasks from generated requirement previews.

Where are user preferences stored?

• Decision Register: per-user preferences in Forge storage (storage:app).
• Synapse: auto-generate-on-open preference in browser localStorage.
• Submit Guard: local extension settings in chrome.storage.local.

Are Jira credentials stored by SynapseWorks Jira apps?

No. Jira credentials are not stored by SynapseWorks Jira apps.

Is Submit Guard a Jira or Atlassian product?

No. Submit Guard is a Chrome extension for browser workflows.

Is PageHarbor publicly available on Google Play?

No. PageHarbor v0.8.0-dev is preparing for internal testing and is not publicly available on Google Play.

Does PageHarbor upload documents to SynapseWorks?

No. PageHarbor processes document content on the device and has no PageHarbor backend or persistent document library. Files leave the app only when the user chooses an Android SAF destination or Android Sharesheet target.

Does Submit Guard send form contents to SynapseWorks?

No. Submit Guard is local-only, has no SynapseWorks backend, and does not send form contents to SynapseWorks.

Common issues

• "Feature mismatch": verify whether you are reading the correct product docs (docs/synapse/*, docs/decision-register/*, docs/submit-guard/*, or docs/pageharbor/*).
• "Permission errors": confirm Jira project permissions and app installation state.
• "Submit Guard does not appear": confirm the extension is installed and enabled for the current site.

Related pages

• Documentation index
• Trust and security overview
• Support
• Synapse security and data
• Decision Register security and data
• Submit Guard privacy
• PageHarbor privacy and support