Submit Guard Troubleshooting
Last updated
Resolve common Submit Guard installation, enablement, and confirmation issues.
Submit Guard users
Support teams
Browser extension administrators
Submit Guard installed in Chrome or a Chromium-based browser
Access to the site you are testing
A safe test form or non-sensitive workflow for validation
Confirm Submit Guard is installed and enabled in the browser profile.
Confirm Submit Guard is enabled for the current site.
Start with standard mode and test a native form submission.
If the site uses a modern app button instead of a native form, try advanced mode.
Refresh the page after changing site settings or modes.
Test again with non-sensitive input.
If the issue remains, contact SynapseWorks Support with the browser version, site type, mode, and expected behaviour.
Submit Guard may not be enabled for the current site.
The page may use a submit-like click that requires advanced mode.
The page may be a browser-restricted or extension-restricted URL.
Review whether advanced mode is enabled.
Check whether the site uses multiple submit-like buttons in the same workflow.
Disable Submit Guard for sites where confirmation is not useful.
Settings are stored locally in chrome.storage.local for the current browser profile. They are not stored in a SynapseWorks backend.
Do not send sensitive form contents. Share:
Browser name and version
Site domain or app type
Submit Guard mode
Whether the issue happens in standard or advanced mode
Screenshots with sensitive content redacted
Last updated