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Resolve common operational issues in preview, refine, dry-run, and create-subtasks flows.
Jira administrators
Support and operations teams
Delivery users running Synapse in day-to-day work
Access to affected Jira issue
Access to Synapse panel output or error messaging
Identify the failing stage: preview, refine, dry-run, or create-subtasks.
Capture issue key, timestamp, and exact error output.
Validate expected behaviour against this page.
Apply the suggested corrective action.
Escalate through support if the issue persists.
Panel does not load:
Check that Synapse is installed and the issue panel is available.
Preview quality is poor:
Improve issue summary and description clarity before regenerating.
Refine guidance appears unexpectedly:
Generate preview first, then reopen refine.
Dry-run shows success but no subtasks exist:
Expected behaviour; dry-run does not create records.
Partial subtask creation:
Review returned error details per item, then rerun after corrections.
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